Privacy notice · Version 2026-09-07

Mimi Insurance Privacy Notice

This notice explains how information submitted through the 24/7 client assistance portal is handled. It must be reviewed and approved for the country in which the brokerage operates before live use.

Information we collect

We may collect identity and contact details, policy information, claim details, location information supplied during an emergency request, messages, forms, and uploaded documents or images.

Why we use it

We use submitted information to record and service requests, communicate with clients, prepare insurer notifications, maintain case history, provide approved general guidance, prevent abuse, and meet legal, regulatory, accounting, and audit obligations.

Who may receive it

Information may be shared with authorized brokerage staff, the relevant insurer, service providers supporting secure hosting, storage, malware scanning, notifications, and professional advisers where necessary and permitted.

Retention and security

Records are retained according to the brokerage retention schedule and applicable law. Access is restricted by role, sensitive files are kept in private storage, and access and administrative actions are recorded in an audit trail.

Your choices

You may request access, correction, or deletion where applicable, or ask questions about processing. Contact the brokerage using the details provided in your policy or service correspondence. Emergency requests should always be directed to local emergency services first.

Important limitation

The AI assistant does not decide coverage, liability, claim value, approval, or rejection. A broker or insurer must confirm those matters.

Controller: Mimi Insurance · Contact: [email protected] · +254 714 421333

This portal notice is an operational template, not legal advice.