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Mimi Insurance ยท 24/7 client support

Every claim, question, or late-night worry. Your team is here.

HERE WHEN
IT MATTERS.

HOMEFAMILYPROPERTYBUSINESS

How it works

One portal, two front doors

Clients get instant help. Brokers get an organized morning. Both sides share the same secure case record.

For clients

  1. 1
    Open your linkTap the secure access link your broker sent. No app store required.
  2. 2
    Answer a few questionsReport a claim, ask a covered question, or leave instructions in a guided wizard.
  3. 3
    Attach evidenceUpload photos, police reports, or invoices straight from your phone.
  4. 4
    Get confirmationYour broker is notified immediately and follows up with next steps.

For brokers

  1. 1
    Sign in to your dashboardSee every open case, task, and unread message in one place.
  2. 2
    Triage the morning queueNew claims, after-hours notes, and quote requests are pre-sorted by urgency.
  3. 3
    Review documents & historyEvery upload, message, and status change is logged with a full audit trail.
  4. 4
    Close the loopUpdate the client, mark tasks done, and move on to the next case.

Everything in one place

Built for real insurance workflows

Practical cover, clear next steps, and a team that stays with you when plans change.

A modern home surrounded by greenery
Protection that feels personalCover for the place you call home.
Secure, server-managed sessions Django-backed auth with signed cookies, Redis-backed sessions, and role-based access for clients and brokers.
Guided claims & questions Motor, medical, property, travel, and more, each with the right follow-up questions built in.
Document & evidence intake Clients attach photos, receipts, and reports directly to their case, with no email attachments to lose.
After-hours coverage Instructions left overnight land straight in the broker's morning queue, sorted by urgency.
Full audit history Every status change, message, and document is timestamped and traceable for compliance.
Installable & offline-ready Add the portal to your home screen and keep working even with a patchy connection.

What people say

Built around client and broker feedback

"I reported a claim and uploaded photos from my phone in a few minutes, no phone tag needed."

Motor insurance client

"The morning queue sorts urgent cases first, so nothing sits unread overnight."

Broker, general lines agency

"Leaving after-hours instructions felt like emailing my broker directly, and I had a reply by morning."

Property insurance client

"Every document and status change is logged, which makes audits far less stressful."

Broker, health & travel lines

"My car was towed at midnight and the emergency option had the right assistance number ready."

Motor insurance client

"Clients stopped emailing attachments to the wrong address. Everything lands on the case now."

Operations lead, brokerage

"I could follow my claim's progress without calling to ask for an update every other day."

Health insurance client

"Onboarding a new account handler took an afternoon. The case history explains itself."

Broker, commercial lines

"Asked a simple cover question at 11pm, got an approved answer and a broker follow-up the next day."

Travel insurance client

"Installing it on my phone meant I had my policy details with me at the roadside."

Motor insurance client

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Contact

Get in touch

Talk to our team

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Ready when you are.

Pick up where you need us, with your insurance team close at hand.

Client portal Contact our team